Author: Jessica Lee

Receiving a parking ticket is inconvenient on its own, but an unoptimized parking violation payment website can make the experience even more stressful and overwhelming. For this example, we will examine the Toronto Parking Violation Payment website. Although it is functional, this website could benefit from additional user-friendly features to prevent payment delays and strengthen…

At Remutate, we recently focused on the challenge of navigation websites filled with helpful content that’s difficult to read and locate. How can we enhance these experiences to ensure users easily find the information they need? For this example, we turned our attention to Canada Revenue Agency’s (CRA) website, particularly since the recent passing of…

Have you ever struggled with the Canada Revenue Agency’s (CRA) login process? We’ve been there! Enhancing the CRA website can significantly boost user satisfaction and efficiency, helping you get things done quicker. Our team at Remutate identified key areas for improvement to streamline processes, enhance user feedback, ensure accessibility, and provide clear instructions for a…

Navigating the DocuPet Toronto website can be streamlined to improve user experience and accessibility. As the saying goes, there’s always room for improvement! Content accessibility focuses on creating usable digital content for people with disabilities, whether permanent, temporary, or situational. By following standards like the Web Content Accessibility Guidelines (WCAG), we can design content intentionally…

Navigating Canada.ca can be daunting for new immigrants seeking information on immigration, health, and employment. At Remutate, we understand how resourceful yet overwhelming it is to search for information on the Canada.ca website. So, how would our team approach redesigning the Canada.ca experience to find information as a Newcomer to Canada? PROBLEM STATEMENTHow can we…